Shipping Policy

Thank you for supporting 30K Customs and 30K Gaming. This Shipping Policy outlines the terms related to the delivery of merchandise orders and supporter rewards.

Order Processing Time

All orders are processed within 3–7 business days after receiving your confirmation email. You will receive another notification when your order has shipped.

Shipping Times

Delivery times vary depending on your location and the type of item ordered. Estimated shipping windows are:

• Domestic (U.S.): 5–10 business days
• International: 10–20 business days

Supporter Rewards Timeline

Supporter rewards tied to the Survivor’s Guilt™ campaign are fulfilled separately from standard merchandise orders. Estimated delivery dates for supporter rewards are listed in the reward descriptions but may change based on production or game development schedules. For the latest updates regarding the development timeline of Survivor’s Guilt™, please refer directly to 30KGaming.com.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We currently ship to domestic U.S. addresses and select international countries.

Order Tracking

When your order has shipped, you will receive an email notification with tracking information. Please allow up to 48 hours for the tracking information to become active.

Lost or Stolen Packages

30K Customs is not responsible for lost, stolen, or delayed packages once they have been handed off to the carrier. Please ensure that your shipping information is accurate before finalizing your order.

Contact Us

If you have any questions about shipping or delivery, please contact us at 30kcustoms@gmail.com.